LINE Official Account Onboarding and Setup

From opening the account to rich menus, auto-replies, and audience tags, we set up your Official Account as a tool you can use every day.

Who This Is For

• Stores that do not yet have a LINE Official Account and want to start serving customers through LINE.
• Stores that already opened an account but only use it to send mass messages, and are not sure what else it can do.

Problems You May Be Facing

• You opened the account but do not know how to set it up.
• You added a rich menu, but customers rarely tap it.
• You answer the same question several times a day.
• You are not sure which plan to choose, or how many messages you will send each month.

What We Do

• Account creation and basic setup: Store information, business hours, address and map, and contact details.
• Help with applying for a verified account: We help prepare the application materials; approval is up to LINE's review.
• Greeting messages and auto-replies: A welcome message for new friends, keyword replies, and after-hours replies.
• Rich menu: We plan the buttons and navigation around your main services, provide the design draft, and complete the setup.
• Tags and audience segments: Tag friends based on visits, purchases, or interests, so broadcasts go only to the people who need them.
• Plan recommendation: We estimate costs from the number of broadcast messages you expect each month and recommend a suitable plan.
• Staff training: Replying in chat, switching to manual replies, and working with tags.

Deliverables

• Setup checklist (what each setting contains and where it is)
• Rich menu design draft
• Staff operations manual

What You Need to Prepare

• Basic store information, a list of products or services, and your logo and photos.
• A list of the staff members who will reply to messages.
• You keep the administrator rights to the account; we help with setup using the permissions you grant us.

Timeline and Fees

• Once your materials are ready, basic setup is estimated to take 1 to 2 weeks; verification review time depends on LINE.
• Fees are quoted according to the scope of setup. You pay LINE's Official Account plan fees and messaging fees directly to LINE, as published by LINE; we do not collect them on LINE's behalf.

FAQ

Do I have to apply for a verified account? Not necessarily. A verified account helps with search and trust, but it does not affect basic functionality. We will advise based on your situation.

Can I change the settings myself afterward? Yes. The account is under your name, and you can adjust every setting yourself; the operations manual spells out where to change each one.