Booking, Scheduling, and Reminders

Customers check time slots and submit bookings in LINE, staff confirm and reply; class credits, waitlists, and pre-class reminders are handled together.

Who This Is For

• Merchants that take bookings, such as classes, studios, gyms, yoga, massage, and reservations.
• Stores that already use a booking system, but whose customers still prefer to ask in LINE.

Problems You May Be Facing

• A booking is made in LINE, and then still has to be written down by hand in a notebook or spreadsheet.
• People still book after a session is full, and you have to reply to each one.
• Customers forget to show up, and spots go empty.

What We Do

• Time-slot lookups and booking requests: Customers check time slots, see remaining spots, and submit a booking in LINE; staff confirm and reply.
• Cancellation and rescheduling: Customers cancel or reschedule on their own in LINE, and the spot is released automatically.
• Classes and credits: Deduct credits, return credits, and check remaining credits.
• Waitlist notifications: When a spot opens up, waitlisted customers are notified.
• Pre-class reminders: Remind customers before a class or booking.
• Connecting to your current booking system: If you already have one, we attach its booking link to LINE replies or sync time slots through its API; if you do not have one yet, you can start with a lightweight booking sheet.

Deliverables

• Booking flow design
• Staff confirmation page
• Reminder and waitlist rules
• Staff operations manual

What You Need to Prepare

• Your class schedule or bookable time slots, and the number of spots in each slot.
• Your cancellation and rescheduling rules.
• Information on your current booking system (if you have one).

Things to Note

• Pre-class reminders and waitlist notifications are proactive push messages and count toward LINE's message count; we will first help you estimate the monthly message count.

FAQ

Do I have to replace my current booking system? No. We connect to it or attach its booking link, so LINE works alongside your current system.

Are bookings confirmed automatically? By default, a booking is confirmed only after staff approve it, to avoid time-slot conflicts. The confirmation method can be adjusted to fit how you work.