POS, E-commerce, and CRM Integration

Order notifications, member matching, and inventory and order lookups, so LINE works together with your existing POS, e-commerce, and CRM.

Who This Is For

• Merchants that already use a POS, e-commerce platform, or CRM and want LINE to work together with those systems.

What We Do

• Order notifications: Notifications for order placed, payment completed, shipped, and ready for in-store pickup.
• Member matching: Match LINE friends to member records in your POS or CRM.
• Lookups: Check order status, store inventory, or business information in LINE (to the extent your systems make them available).
• Data integration: View LINE interaction data together with sales data.

What We Do Not Do

• We do not handle funds: Payments are processed by licensed payment providers; we only build the integration.
• We do not issue invoices on your behalf: Invoices are issued by your existing system.

Deliverables

• Integration scope and data mapping table
• Interface specification document
• Test report and operations manual

What You Need to Prepare

• API documentation or export formats for your systems.
• Authorization from your system vendors for the integration.

Things to Note

• How far we can integrate depends on the interfaces the other system makes available; we confirm this first during the requirements review.

FAQ

Which POS or e-commerce platforms do you support? We build integrations based on each system's public APIs and export functions. Tell us which systems you use, and we will confirm what is feasible during the requirements review.