Operations, Reporting, and Training

Ongoing care after go-live: monitoring and issue handling, monthly reports, tracking LINE changes, and staff training.

Who This Is For

• Merchants that want someone to keep looking after their account and systems after go-live.

What We Do

• Monitoring and error alerts: When a webhook or message delivery fails, we notify you and handle it.
• Monthly report: Message volume, number of bookings, the share of AI conversations handed to a human, and broadcast performance.
• Tracking LINE specification and pricing changes: When LINE changes its plans or technical specifications, we assess the impact and adjust your settings.
• Staff training: Getting new staff up to speed and answering their questions about operations.
• Minor adjustments: Updates to the rich menu, auto-replies, and FAQ content.

Deliverables

• Monthly report
• Issue handling records
• Training materials

Format and Fees

• Monthly subscription; the scope of service and response times are stated in the quotation.

FAQ

Can I get operations only, without implementation? Yes. We first review your current settings and systems, and then provide an operations quotation.