Retail

Memberships and points, arrival notices, inventory and store-hours lookups, and segmented broadcasts.

Common Scenarios

• Memberships and points: Customers use LINE as their membership card, earning points with each purchase and claiming coupons.
• Arrival and pickup notifications: Customers are notified automatically when products arrive or when an order is ready for pickup.
• Store and inventory lookups: Customers check business hours, store locations, and inventory in LINE (based on the data your POS makes available).
• Segmented broadcasts: Segment customers by purchase history or interests, and send promotions only to those likely to be interested.

Common System Combinations

Official Account Onboarding and Setup + Membership, Points, and LIFF Pages + POS, E-commerce, and CRM Integration

Things to Note

• Broadcasts count toward LINE's message count. Segmenting your audience reduces unnecessary messages.
• Before a customer links a membership, clearly tell them what information is collected and what it is used for.